Refund policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (tyres unused and not fitted), with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at admin@xpressauto.co.nz. Returns are handled through our workshop at 2/27 Glenda Drive, Frankton, Queenstown. Please contact us before bringing items back. Items returned without first requesting a return will not be accepted.

You can always contact us for any return questions at admin@xpressauto.co.nz or 03 927 4070 · 022 224 0647.

Checkout fees (per tyre)

TSF ($6.65 + GST per tyre) is always added at checkout — it’s the mandatory Tyrewise stewardship fee.

Fitting ($60 incl GST per tyre) is optional: it’s only charged if you choose Fit at Queenstown workshop at cart. Delivery / supply only and pickup have no fitting charge.

If an unused, unfitted tyre is returned and accepted within the return window, eligible fee amounts charged for that tyre may be refunded with the tyre. Once a tyre has been fitted, fitting and related fees are generally non-refundable, except where required under New Zealand consumer law.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please be aware it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@xpressauto.co.nz.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.